SHIPPING METHODS AND COSTS

We deliver to more India and various countries around the world For more information, please contact our customer care service at hi@bombayperfumery.com

Our delivery partners are Fedex, Blue Dart, DHL.

SHIPPING RESTRICTION

Any items notified by our courier companies to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do take into account possible delays caused by payment authorization.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
All orders require a signature upon receipt.

WHEN DO WE DELIVER

All domestic orders will take about 4 -5 days for delivery from the date of dispatch. International orders take a minimum of 7 days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request.

FREE SHIPPING

Free shipping is offered to only customers in India.

INTERNATIONAL SHIPPING

We ship all over the world, at a rate calculated by weight for different zones.

When you review your order in the checkout, you will see the total shipping amount for the items that you have selected.

INSURANCE

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Bombay Perfumery and transfer of responsibility in the same way.

TAXES & DUTIES

For Indian Customers
Product Prices displayed are inclusive of all taxes and duties.
For International Customers
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us hi@bombayperfumery.com

Legal

Thank you for shopping at www.bombayperfumery.com this site (the "site") is operated by Bombay Fragrance Products Pvt Ltd ("Bombay Perfumery" or "we," "us," "our" and similar references). By accessing or using this site, you indicate your unconditional acceptance of these terms of use (the "terms of use"). We reserve the right, in our sole discretion, to update or revise these terms of use. Your continued use of the site following the posting of any changes to the terms of use constitutes acceptance of those changes.

Usage of Site

You may use the Site only in accordance with and subject to these Terms of Use and the Site's Privacy Policy (the "Privacy Policy"). Once you complete and submit your registration, you have opted in to receive email or any other marketing communication from our affiliates or us. You may not use the Site for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity, which infringes the rights of bombayperfumery.com or others.

Notwithstanding any other rights or restrictions in these Terms of Use, you may not use this Site to:

  • transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us;
  • introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code;
  • obtain unauthorized access to any computer system; 
  • impersonate any other person, including but not limited to, a registered user of this Site or an employee of bombayperfumery.com; 
  • invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; 
  • misrepresent the identity of a user or use a false e-mail address;
  • tamper with or obtain access to this Site or any component of this Site; 
  • conduct fraudulent activities; or 
  • collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.
    You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.

Membership Eligibility

Access to www.bombayperfumery.com is restricted and is subject to your registration with the site. Registration with us will help us deliver a superior experience to you and will allow you to

» Track your order and review past purchases
» Shop without entering your address details
» Learn about offline events in your area 
» Receive personalized marketing communication
» Receive members only invites to shopping events and discount codes

The Site is available to customers who are 18 years and older. As a registered customer, you agree to provide true, accurate, current, and complete information about yourself as prompted by the Site's registration form. Registration is void where prohibited by law. Bombayperfumery.com reserves the right to revoke or prohibit your registration for any reason at any time, without notice, in particular, upon any violation of any of these Terms and Condition or the Privacy Policy. You also agree that we can change the registration at any time without any prior notice.

Additional Terms And Conditions

Additional terms and conditions may apply to specific portions of or products on the site or your membership, which terms are made part of these terms of use by reference. You agree to abide by such other terms and conditions. If there is a conflict between these terms of use and the terms posted or emailed for, or applicable to, a specific portion of or products on the site or your membership, the latter terms shall control with respect to your use of that portion of the site, the products or your membership.

Accuracy of Content; Limitations on Quantity

The information on this Site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. We will use reasonable efforts to correct errors as soon as practicable. We reserve the right to: 

  • revoke any stated offer;
  • correct any errors, inaccuracies, or omission; and
  • make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law.) We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available.

Proprietary Rights

You acknowledge and agree that the content, software, materials and other components (including but not limited to our logos, graphics, videos, music, button icons, and page headers) available on the Site are the property of and/or its affiliates, subsidiaries, or licensors and are protected by copyrights, trademarks, service marks, or other proprietary rights and laws. You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from content or materials on the Site.

Reference to any products, services or other information by trade name, trademark, manufacturer, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof or any affiliation therewith by bombayperfumery.com. All trademarks not owned by bombayperfumery.com that appear on the Site are the property of their respective owners. Use of the content and materials for any purpose not expressly permitted in these Terms of Use is prohibited. 

Indemnification

By using this Site, you agree to indemnify, hold harmless, and defend bombayperfumery.com, its parent, subsidiaries, divisions, and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, partners, contractors, vendors, manufacturers, distributors, representatives, and affiliates (collectively, the "HOM Indemnitees") from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with 

  • Your use or misuse of the Site; 
  • A dispute with a Member; 
  • Your breach of the Terms of Use;
  • Your violation of any law or the rights of a third party

Disclaimers

Bombayperfumery.com is not and shall not be at any time responsible or liable for any loss or damage of any kind, including personal injury or death, (whether in tort, contract, or strict liability) by bombayperfumery.com or by any third party or by any of the equipment or programming associated with or utilized by the site.
bombayperfumery.com assumes no responsibility for any error, omission, interruption, delay, communications line failure, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, or alteration of, any member content or other member communications. bombayperfumery.com is not responsible for any problems or technical malfunction of any telephone or cable network or lines, computer systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the internet or on the site, including any injury or damage to member's or other person's computer related to or resulting from participation on or through the site.
The site, its content and all text, images, merchandise, and other information on, accessible from or available through this site are provided on an "as available" and "as is" basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Specifically, but without limitation, bombayperfumery.com does not warrant that: 

  • The information available on this site is free of errors; 
  • The functions contained on this site will be uninterrupted or free of errors;
  • Defects will be corrected, or
  • This site or the server(s) that makes it available are free of viruses or other harmful components

Limitation of Liability

In no event shall bombayperfumery.com its parent, subsidiaries, divisions, or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates, or third parties providing information on this site be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by bombayperfumery.com whether based upon warranty, contract, tort, or otherwise, even if bombayperfumery.com has been advised of or should have known of the possibility of such damages or losses. In no event shall the total liability of bombayperfumery.com, its parent, subsidiaries, or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site to you for all damages, losses, and causes of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount you paid to bombayperfumery.com in connection with the applicable event, promotion or boutique giving rise to such liability. Without limiting the foregoing, in no event shall bombayperfumery.com, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates, or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of bombayperfumery.com

Risk of Loss

The items purchased from our Site are shipped by a third party carrier pursuant to a shipment contract. As a result, risk of loss and title for such items pass to you upon our delivery to the carrier.

Affiliates

bombayperfumery.com is not affiliated with websites or third parties that sell or advertise our products without a written agreement with us. bombayperfumery.com reserves the right to void all service, return, and other policies for orders and bombayperfumery.com products that were purchased through unauthorized sellers. bombayperfumery.com is not responsible for any representations by unauthorized sellers.

Unavailability of site; termination; fraud

We may alter, suspend, or discontinue this site in whole or in part, at any time and for any reason, without notice or cost. In addition, the site may be temporarily unavailable from time to time for maintenance or other reasons. We may, in our sole discretion, terminate or suspend your use or access to all or part of the site or your account or membership, for any reason, including without limitation, breach of these terms of use. If at any time, we notify you that your access to and/or use of the site or your account is terminated, you must cease and desist from all such access and/or use immediately.

We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these terms of use or your membership or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.

Copyright Infringement

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. All content used on the website is either created by bombayperfumery.com in house team or provided by our vendors or their affiliates. If you believe that any materials on this Site infringe your copyright, you may request that they be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative, and must:

  • identify the allegedly infringing materials;
  • indicate where on the Site the infringing materials are located;
  • provide your name and contact information;
  • state that you have a good faith belief that the materials are infringing; 
  • state that the information in your claim is accurate; and
  • indicate that "under penalty of perjury" you are the lawful copyright owner or are authorized to act on the owner's behalf. If you believe that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send this Site a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov/ for further information. Our contact for copyright issues relating to this Site (including the notices and counter-notices) is registered office.

Privacy Policy

We value & appreciate the trust you place in bombayperfumery.com. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

1. Collection of Personally Identifiable Information

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with bombayperfumery.com. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) may require registration.
We reserve the right to contact you on the information provided, both email and mobile phone numbers, with the intent of keeping you abreast of the order status or any other information that may impact your purchase experience with Bombay Perfumery. This may require us to contact you on your number even if it is listed on the DND list. If you prefer to be contacted on another number, then you must explicitly state the same in your order or call in to our customer service department. In addition, we may use your contact information to send you offers based on your previous orders and your interests unless explicitly opted out by you.

2. Use of Demographic and Profile Data

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.  In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. 
We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. 
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.

3. Cookies

A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. bombayperfumery.com places both permanent and temporary cookies in your computer's hard drive. bombayperfumery.com 's cookies do not contain any of your personally identifiable information.

4. Sharing of personal information

We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
bombayperfumery.com and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

5. Links to Other Sites 

Our site links to other websites that may collect personally identifiable information about you. bombayperfumery.com is not responsible for the privacy practices or the content of those linked websites.

6. Security Precautions 

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

7. Choice/Opt-Out

bombayperfumery.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all bombayperfumery.com lists and newsletters, please click Unsubcribe at the bottom of the newsletter

8. Questions? 

Questions regarding this statement should be directed to the following address: hi@bombayperfumery.com

Return Policy

All products are non – returnable and non-exchangeable.
All sales are final
Returns / replacement will be only accepted for fulfillment errors such as incorrectly shipped or missing items Damages due to neglect, improper usage or application will not be covered under our returns policy.
Courier charges for incorrect shipments will be borne by Bombay Perfumery If you have any questions or concerns please e-mail us on hi@bombayperfumery.com

Refund and Cancellation

If case of FULFILLMENT error, your refund request will be accepted and your funds will be refunded to you in 10 - 15 business days 

Cancellations once shipment is made is not possible. For cancellation prior to shipment, please contact our customer service at hi@bombayperfumery.com